We accept payment through a PayPal account. Credit card payments are also accepted trough PayPal as a merchant even if you do not have a PayPal account.
All orders will be charged a sales tax of 7.5%. Any orders shipped within Orange County, Ca will incur an additional .5% charge for a total of 8% sales tax.
House of Au ORA LLC is not responsible for any lost or stolen items delivered by USPS. Please allow 2-3 days for processing and handling on all orders.
- All orders totaling over $100 include FREE USPS shipping.
- All orders totaling under $100.00 are charged a flat rate of $8.00.
- All orders include tracking numbers and $50.00 insurance.
We gladly offer International Shipping to our customers. Please note that House of Au ORA LLC is not responsible for customs and duty charges that may or may not be incurred.
- International Priority is charged a flat rate of $22.00 and does not include tracking or insurance. Please allow 6-10 business days to receive your order.
- International Express is charged a flat rate of $38.00 and includes tracking and insurance. Please allow 3-5 business days to receive your order and note that a signature is required upon arrival.
All sales are final sale.
House of Au ORA LLC offers exchanges only. All exchanges must be received within 14 days of receipt of shipment. We are happy to exchange all unworn and unsoiled regular-priced items that remain in excellent condition. All tags must be attached to the item in the way you received them. If you purchased a swimwear bottom or a one-piece, the hygiene label must still be affixed. All returned swimwear or apparel that has been soiled or mishandled in any way will be returned back to the purchaser without an issued credit. Furthermore, the purchaser will be charged for the return shipping fees.
When merchandise is returned to House of Au ORA LLC, it must be postmarked within seven (7) days of receiving an exchange authorization number. Please include the original invoice with the exchange number clearly written on the outside of your package. We want you to protect your investment so we recommend you get a tracking number for your shipment!
Please note that shipping and handling charges are nonrefundable. All sale, discount, and promo code items are nonexchangeable and all are final sale. If we determine that an item is defected, we will gladly replace it and you will not incur any additional shipping charges. Once we receive your item, we will contact you via email within 5 days.
We at House of Au ORA LLC love our customers and strive to achieve 100% satisfaction from all of our Golden Goddesses!
For immediate assistance, please email us at firstname.lastname@example.org.
Hand wash with cold water and use a mild detergent.
Avoid getting oils on suit and using tinted lotions.